Phishing Response
Analyze reported messages, protect identities, remove malicious content, and find related exposure.
On this page · 4 sections
Operating context
Phishing response joins message evidence, sender authentication, URLs or attachments, identity telemetry, mailbox actions, and recipient scope.
- Define the security decision that phishing response must support.
- Assign accountable owners, escalation paths, service levels, and privacy boundaries.
- Measure signal quality, response consistency, operational cost, and improvement over time.
Operational workflow
- 01
Establish scope, dependencies, normal behavior, and a documented baseline.
- 02
Collect the minimum telemetry and context needed for phishing response.
- 03
Correlate independent signals and state confidence before taking disruptive action.
- 04
Document the decision, evidence, containment or control action, and responsible owner.
- 05
Review the outcome, tune the process, and validate the improvement with a safe test.
Signals, evidence & decisions
| Signal or artifact | Decision it supports |
|---|---|
| original message and authentication results | Establish event sequence and affected scope. |
| URL or attachment analysis record | Confirm identity, asset, or control context. |
| identity and mailbox activity | Support containment, recovery, or tuning. |
Record source, timestamp, collection method, confidence, owner, and disposition. Preserve the smallest useful evidence set and document any uncertainty.
Implementation & improvement
- Use safe analysis environments and preserve originals.
- Search for related deliveries before deletion.
- Revoke sessions when identity compromise is plausible.